THE TROUBLESHOOTING DESK

Name the symptom.
Find the next check.

Less random reflashing. More useful observations. Start with the problem you can actually describe.

For configuration and motor testing, use the equipment’s documented precautions, including removing propellers. If hardware is damaged or behavior is unexplained, stop flying and investigate.

It won’t arm

Read the exact arming-prevention information for your firmware. Check the documented conditions instead of bypassing them.

  1. Find the exact reported flag.
  2. Match its definition to the installed firmware.
  3. Verify the specific input or condition it identifies.
Read the full guide ↗
No radio input

Separate the radio/receiver link from the receiver/controller connection. Follow the evidence along the control path.

  1. Verify the selected radio model and supported RF setup.
  2. Check binding and model matching where applicable.
  3. Use the board’s documentation for receiver interface and channel checks.
Read the full guide ↗
No picture or bad video

Name the symptom first: no picture, degraded picture, missing overlay, or a display/recording difference.

  1. Confirm the exact camera-to-display hardware path.
  2. Inspect the documented antenna, power, and cooling requirements.
  3. Separate the camera feed from OSD configuration.
Read the full guide ↗
Unexpected takeoff behavior

Stop flying and verify the mechanical and core configuration checks. Do not defeat protective behavior to force another attempt.

  1. Inspect damage and recent physical changes.
  2. Verify controller orientation, motor order, motor direction, and prop installation separately.
  3. Follow official powered-bench precautions, including propeller removal.
Read the full guide ↗
Power or handling feels wrong

Use the last known-good state and the most recent change as evidence. Capacity alone is not a diagnosis.

  1. Describe the actual behavior and conditions.
  2. Inspect the mechanical and power-system basics.
  3. Preserve supported logs or recordings before changing settings.
Read the full guide ↗
It has taken an impact

A machine that still powers on has not necessarily recovered. Begin with safe handling and an appropriate inspection.

  1. Disarm and follow the equipment’s power-disconnection instructions.
  2. Handle any suspect battery under its manufacturer’s guidance.
  3. Inspect the impact path and repeat checks relevant to any repair.
Read the full guide ↗

ASK A QUESTION THAT CAN GET AN ANSWER

A useful support brief.

Hardware + firmware. Exact symptom. Recent change. What you expected. What you observed. Checks already performed. Keep binding secrets and sensitive data out of shared exports.

Find the official support source ↗